Consumer Care Enquiries
In order to provide a better service to our consumers, we kindly ask you to include the following information in your email:
- Your name
- Address and postcode
- Product name, size, best before date
Freephone: 0800 4561372
Freephone: 08081 449454
The Biscuits Works, 54 Church Street, Carlisle, Cumbria, CA2 5TG
If your query relates to the Carr’s in the US market, please contact the team via the Carr’s US site.
All other biscuits
UK: 0800 4561372
Rep. of Ireland: 1800 409317
We welcome any ideas and suggestions that consumers of our brands might put forward. We do have an evaluation process for any suggestions or ideas received, through our New Product Development team, together with the Marketing Department. Although we receive a lot of ideas, unfortunately many we cannot use as we need to consider the costs of bringing to the market and the level of consumer interest to make a new product sustainable from a cost perspective on super market shelves. Because of the extensive research required to identify the level of consumer appeal, and to introduce a new product, we are not able to use any ideas from members of the public.
We are always looking for new suppliers that can work with us both locally and globally. Please email us, detailing what you can supply to us, with an overview of your company, where your details will be passed to the appropriate buyer.
United Biscuits products are available through many retail outlets. We work closely with our retail customers by offering them merchandising advice and valuable insights to help maximise sales. Find out more on our Better Biscuits website